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Calls not going through? Texts not sending? Here's what to do in the event of a Verizon outage.
If you're with Verizon in the U.S., then you know it's one of the nation's largest networks, so when there's an outage, for whatever reason, it affects a lot of people in a given area.
If your Verizon service isn't working as it should, whether it's LTE, phone calls, texts, or whatever, then here's what you can do to relieve it or at least figure out what's going on.
First off, sign up for outage alerts
By signing into your Verizon account you can change preferences for various notifications, including service outage alerts for your area. Depending on what the outage is, you'll receive SMS notifications or email notifications.
Have your tried turning it off and on again?
Always check the device that's acting up first. Whatever it happens to be, power it down, wait a few seconds, and turn it back on again. If you're experience outage issues on multiple devices, then you know something's up with your network (though it could still be isolated to your home's connection).
Try using Wi-Fi calling
Many modern phones support calling and texting over Wi-Fi which can be a great help for temporary outages or signal dead zones. You'll need to be connected to an active and working Wi-Fi connection for this to work. If you normally use a hotspot from Verizon for Wi-Fi you'll need to find something else until the issue is resolved. We generally recommend using a secure VPN when connecting to public Wi-Fi but if the connection is coming from a trusted source, there isn't too much to worry about.
Check Verizon's 'Help with a Service Outage' page
Verizon's own resource for service outages is one of the first stops your should make in your research, since it can also help with potential troubleshooting tips, just in case it's not a service outage for your area and it's actually an issue that's affecting your specific device or connection.
There are then links to resources that can help you diagnose your problem and then decide whether you need an in-home technician's help or if simple online troubleshooting can help you out (if your area isn't actually experiencing an outage).
Verizon also has an FAQ page that can help you with various troubleshooting tips and any questions you might have.
Get help with a Verizon service outage
Check out an outage website
There are many websites that will report carrier outages and where you can report an outage if you think you're facing one in your area. Outage.Report is a great service because it shows you an outage map for the entire U.S., so you can see where the outage hotspots might be and whether or not a reported outage is affecting your area.
You can also check out downdetector.com, which will show you instances of outages over the last 24 hours, so you can see if problems you're having have been reported or are residual from an earlier outage.
Contact Verizon
If you can't figure out what's going on and your service outage persists, contact Verizon directly. Besides calling, you can also try social media such as tweeting @VZWSupport.
Call 1-800-922-0204 or dial *611 from your Verizon phone (unless of course calls aren't working on your mobile network).
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